Question 1

What is the Brick Automations guarantee?

Accepted Answer

If the workflow system Brick Automations builds doesn't generate measurable results within 30 days of going live, we refund £500. No quibbles.

Question 2

How long does it take to get set up?

Accepted Answer

Most clients are live within 14 days. The process is: Audit (60-minute call to map your workflow gaps and agree a success metric), Build (workflow built and tested in days 1–10), Install (go live days 10–14), Review (measure against the agreed target at day 14 — miss it and you get £500 back).

Question 3

Which businesses does Brick Automations work with?

Accepted Answer

We work with UK-based local businesses including dental practices, physiotherapy clinics, lettings and estate agents, and trades and home service businesses.

Question 4

What access do you actually need from us?

Accepted Answer

Typically: screenshots of your call logs or a brief walkthrough of how calls come in, your booking calendar link, and a test to confirm your web form works. We don't need admin access to anything sensitive — just enough to understand the input and output of the workflow.

Question 5

What if we already use a CRM or booking system?

Accepted Answer

We work with whatever you have. Most small businesses use a combination of Google Sheets, Cliniko, Calendly, Arthur, Alto, Reapit, or a simple email inbox. If you use something unusual, we'll confirm compatibility on the audit call before committing to the build.

Question 6

What does 'client responsibilities' mean for the guarantee?

Accepted Answer

For the £500 refund to apply, you need to: (1) provide access to the relevant call logs or inbox, (2) keep the workflow running for the full 14 days without switching it off, (3) share a simple weekly count of enquiries and bookings. If those three things are met and we miss the target, the refund happens automatically.

Question 7

Can we have more than one workflow?

Accepted Answer

The Quick Win pilot is one workflow — deliberately scoped tight so we can prove value cleanly. After the 14-day review, we discuss Phase 2: a workflow pack covering two or three leaks, or a full vertical operating system. Phase 2 pricing starts at £750–£1,500.

Question 8

Do we need a new phone number?

Accepted Answer

No. We can work with your existing number via call forwarding, or use a secondary number that forwards to yours. Either way, your clients keep calling the same number they always have.

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